The feedback form, located here, will be operational throughout the school year. We package meals according to school preference at our commercial kitchen in downtown Fresno. We do not operate in any of the schools’ kitchens.
Thank you to those of you that have submitted responses; each entry is carefully considered. We are continuing to work on providing a better hot lunch experience for your students.
Order Schedule
Many parents find it convenient to order for each student for the entire month ahead of time. In emergency cases, if one needs to purchase a meal for the next day, it can be bought through Hot Lunch Online before 9pm the previous night. In cases where the deadline for online ordering has passed, please call our facility before 8:30AM the day of the missed order at 559-324-7717.
Food Serving Temperature
This varies by school. At Carden School, there are no volunteers or teachers assisting with the distribution. Because of this, all of the meals are delivered at one time and not kept in food warming bags. At Fresno Christian Schools, there are volunteers and parents assisting. After delivery, the meals for the upper grades (7+) should be kept in the food warming bags until serving time. Occasionally, depending on the menu item, especially if it is fried or oven baked, it’s difficult to keep these items crispy, especially with students eating much later.
Salad/Dessert Missing
At Carden School, the delivery person divides out the pre-packed salads and desserts by grade. At Fresno Christian Schools, the child usually has the option to pick up a pre-packed salad and/or dessert. Our manager, observing the lunch procession at Fresno Christian, noticed that, when given the option, many students did not pick up a salad.
Portion Size
The responses about this were very mixed, as many said it was not enough, and many said it was the perfect amount. Our CEO and menu planner is a registered dietitian with almost 30 years of experience, and we do our best do keep to the suggested serving size based on student age, thus the price difference in grades. We are currently working on adding the option to order larger portions within the online ordering system.
Portion Size Different in the Same Grade
This is an accidental occurrence, and we apologize for this. To package the lunches, we create an assembly line and sometimes the grade written on the box isn’t observed or mistaken. In some cases, like with the popcorn chicken, we distribute based on portion size and not by the number of pieces. For example, Student A can receive 4 pieces and Student B receives 5, but they still receive 3oz of protein.
Canceling an Order the Day of
If you would like to cancel the next day’s meal, you have until 8pm the night before to do so through the online system. Anytime after that until 9am, you can call and leave a message with us at (559) 324-7717. Due to the nature of the system, we cannot manually issue a refund after the food has been prepared.